Thank you for visiting The Frosted Pumpkin Stitchery!
Here are our shop policies. If you have any questions, please feel free to email us at: firstname.lastname@example.org
We ship Monday - Friday.
Most orders ship within one business day. Due to our fast shipping turn around time we are unable to cancel orders.
During new stitch-a-long launches, please allow up to four business days (excluding weekends) for your order to ship due to the large influx of orders. Often times we will ship faster but please allow us extra time, especially when combing multiple orders.
Priority shipping is an option for an additional fee but please note that priority shipping is the speed in which the package arrives to you via USPS. We ship all orders in the order they are received, priority shipping does not mean that we push your order to the first of the line. :)
All pre-ordered kits will ship on or before the date specified on the product page. Any in stock items in your order will ship at the same time as your pre-order. Upon shipping, you will receive an email with a tracking number. You will also receive an email when your order is out for delivery and a third email when your package is delivered. If your package is delivered but you did not receive it, please contact your local post office as soon as possible with the tracking number!
We do ship internationally! You can receive a shipping quote by adding items to your cart and entering in your shipping address. When we ship your order if we find the shopping cart has overcharged you shipping, we send a refund for the excess shipping that you may have paid. We are unable to change the value on customs form and international customers are responsible for any customs fees incurred on your order.
Once the package leaves us and has been scanned by the post office, we are no longer responsible for it. Please be sure that you've entered your address correctly when checking out. If you are concerned or have had packages missing in the past- please contact us for insurance on your package. We can no longer give replacements or refunds for packages marked as delivered. Please double check with your local post office, often they are able to find your package very quickly so you can get stitching!
PDF patterns are final sale due to the nature of the item. Obviously we want you to love your new pattern so if you have any questions, please feel free to email us at: email@example.com We pride ourselves on great customer service!
We will gladly accept returns on any kit or notion purchase within 10 days of your order. All items and packaging must be fully intact and resellable. Unless it is an error on our part, the customer is responsible for shipping the item back to us. We will provide a full refund excluding original shipping costs within 72 hours of receiving the items back to us.
We reserve the right to cancel any order at our discretion.
You will have five download attempts per pattern and these links now expire after two years. If you are downloading your purchase on an iPhone or other smart phone, each time the page refreshes, it will use a download attempt so be sure to save it to a Dropbox, iBooks or Adobe Reader. We are always more than happy to reset downloads and provide pattern updates, you do not have to order the pattern a second time! :D
Need help downloading your pattern? Visit our handy tutorial.
All kits contain PDF patterns. If you've purchased a pattern and would like a kit, no problem! Just purchase the kit you desire and send us an email with your order number. We'll gladly refund the duplicate pattern purchase price!
Email & Customer Service
We love to hear from our customers! Our email help hours are between 8 am and 4:30 pm, Monday-Friday Pacific Time. Please note that we are away from our computers on weekends!
Our email address is firstname.lastname@example.org
Be sure to take the time to read your PDF completely, chances are the answer to your question can be found in that file. :)
If you are a needlework shop interested in carrying our patterns, they are available through Hoffman Distributing & Wichelt Imports.