May 17th 2020 Covid-19 update:
Our team here at The Frosted Pumpkin Stitchery hope that you and your family are doing well. Stitching has a great way of bringing comfort during trying times.
Both of our shipping locations (Gridley, California and Tehachapi, California) have always been and will always be smoke free, pet free and very tidy. We've been following all recommendations from the CDC and many of these things are what we've always done. We wash our hands with soap often throughout the day. We use hand sanitizer before we sit down and get started building kits and orders. We wipe down surfaces with Clorox wipes throughout the workday and have started wiping down boxes we have received from the post office. We now also use disposable gloves when packaging orders as an extra precaution. As long as it's safe to do so, we will continue shipping all your orders with the utmost care!
International customers, unfortunately orders are experiencing one to three month delays after leaving customs in the US. While we do everything within our power to make sure your package arrives safely, we can not be responsible for lost or delayed packages once they leave customs in the United States. Please check your local postal website for up to date information and current delays. If you'd rather wait until things settle down a bit more to place your order, we do have plans to restock our kits and notions as often as possible from now until early 2021.
If you need help at any time with your order, please feel free to reach out to us at: firstname.lastname@example.org and we'd be happy to help! Our office hours are Monday - Friday 9 am to 4 pm Pacific Time.